Last updated: February 4, 2026
1. Overview
ArcwellStack is an AI voice generation platform for creators, developers, and enterprises. This Privacy Policy explains how we collect, use, and protect information when you use our website, applications, and APIs.
2. Information We Collect
We collect the following categories of information:
- Account information: name, email, organization, and login credentials.
- Usage and log data: feature usage, pages viewed, and interaction metrics.
- Voice and text content: audio files or text submitted for generation, cloning, dubbing, or transcription.
- Device and network data: IP address, browser type, device identifiers.
- Cookies and similar technologies: to remember preferences and improve performance.
- Payment data: billing details handled by payment processors.
- Support communications: messages and attachments you send to support.
3. How We Use Information
We use information to:
- Provide, maintain, and improve the Services.
- Generate and deliver voice outputs and related features.
- Secure accounts, prevent abuse, and detect fraud.
- Respond to support requests and product feedback.
- Comply with legal obligations.
4. Model Improvement and AI Training
We process your text and audio to generate outputs you request. We may use aggregated or de-identified usage data to improve service quality. If we offer optional programs to use customer content for model training, we will request explicit permission and provide clear controls.
5. How We Share Information
We do not sell personal information. We may share information with:
- Service providers who help us run the Services (hosting, analytics, payments, customer support).
- Legal authorities when required by law or to protect rights and safety.
- Business successors in the event of a merger, acquisition, or asset sale.
- With your consent when you direct us to share data.
6. Data Retention
We retain information only as long as necessary to provide the Services, meet legal requirements, resolve disputes, and enforce agreements. You may request account deletion subject to applicable laws and contractual obligations.
7. Security
We use administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or export your information, and to object to certain processing. You can also opt out of marketing emails at any time. Contact us to exercise these rights.
9. Cookies and Tracking
We use essential and analytics cookies to operate the Services. You can control cookies through your browser settings, but disabling cookies may affect functionality.
10. International Data Transfers
Your information may be processed in countries other than your own. We use appropriate safeguards where required by law.
11. Children's Privacy
The Services are not intended for children under 13 (or the age required by local law). We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page.
13. Contact
If you have questions about this Privacy Policy, contact us at support@arcwellstack.com.