Last updated: October 13, 2026
1. Overview
ArcwellStack is an online studio for text to speech, transcription, and meeting notes, operated by ArcwellStack LLC, a Wyoming limited liability company ("ArcwellStack", "we", "us"). These Terms of Service apply to the ArcwellStack website, application, and related services (the "Services"). By accessing or using the Services, you agree to these Terms.
2. Eligibility and Account
- You must be legally able to form a binding contract and have permission to use the Services on behalf of your organization, if applicable.
- You must provide accurate account information and keep it up to date.
- You are responsible for all activity that occurs under your account and for keeping your credentials secure.
3. Acceptable Use and Safety
You agree to use the Services in compliance with applicable laws and our safety requirements. You must not:
- Create or distribute deceptive, fraudulent, or harmful content.
- Impersonate individuals without explicit permission.
- Upload content that violates intellectual property, privacy, or publicity rights.
- Attempt to bypass safety, security, or usage limits.
- Use the Services to generate content intended to cause harm, harassment, or discrimination.
To report misuse, email support@arcwellstack.com.
4. Voice Rights and Consent
You must have the rights and any required consent to upload and process audio, including recordings of other people. You are responsible for complying with recording, consent, and disclosure obligations in your jurisdiction. Voice cloning is not included in the current Services.
5. Your Content and Output
- Your content: You retain ownership of the text, audio, or other content you submit to the Services ("Input").
- Generated output: You own the audio or other outputs created from your Input ("Output"), subject to these Terms.
- License to operate: You grant ArcwellStack a limited, non-exclusive, worldwide license to host, process, and transmit Input and Output solely to provide, maintain, and secure the Services.
6. Model Improvement
We may use aggregated or de-identified usage data to improve the Services. If we offer optional programs that use customer content to improve AI models, we will request explicit permission and provide clear controls.
7. Plans, Billing, and Refunds
- Pricing and feature tiers are described on the Pricing page. Payments are processed securely by our payment provider (Stripe); we do not store your full card details.
- Credits are consumed when you run a tool. If a run fails, the credits are returned to your balance automatically.
- Credit packs are valid for the period stated on the Pricing page. Unused credits expire at the end of that period.
- Credits measure use of the tools, not a guaranteed character or audio-minute allowance. Each tool's credit cost is shown before you run it.
- Purchases are delivered digitally to the account used at checkout after payment is confirmed; no physical goods are shipped. Contact support with your order number if a confirmed purchase is missing from your account.
- Subscriptions renew automatically at the end of each billing period until canceled. See our Refund & Cancellation Policy for details on how to cancel and when refunds apply.
8. Service Access
The current Services are accessed through Voice Studio in your browser. Public developer APIs and installable SDKs are not included in the plans. You must respect usage limits and must not misuse the Services or access them in a way that could disrupt other users.
9. Third-Party Services
We may use third-party service providers for hosting, analytics, payments, or customer support. Your use of those services may be subject to their terms.
10. Suspension and Termination
We may suspend or terminate access if you violate these Terms or create risk for other users or ArcwellStack. You can cancel your account at any time. We may retain data as required by law or for legitimate business purposes.
11. Disclaimers
The Services are provided "as is" and "as available." We disclaim all warranties to the fullest extent permitted by law.
12. Limitation of Liability
To the fullest extent permitted by law, ArcwellStack will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill.
13. Indemnification
You agree to indemnify and hold harmless ArcwellStack and its affiliates from claims, liabilities, damages, and expenses arising from your use of the Services, your content, or your violation of these Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules. Before filing any claim, you agree to contact us at support@arcwellstack.com so we can try to resolve the dispute informally.
15. Changes to These Terms
We may update these Terms from time to time. Changes become effective when posted, and continued use of the Services indicates acceptance of the updated Terms.
16. Contact
Questions about these Terms can be sent to support@arcwellstack.com.
ArcwellStack LLC