Last updated: October 12, 2026
This policy explains how cancellations and refunds work for ArcwellStack, operated by ArcwellStack LLC. It forms part of our Terms of Service.
1. Cancelling a subscription
- You can cancel at any time from Settings → Billing in your account, or by emailing support@arcwellstack.com from the email address on your account.
- Cancellation stops future renewals. Your plan and its credits stay active until the end of the billing period you have already paid for.
- We do not charge cancellation fees.
2. Subscription refunds
- If you request a refund within 7 days of your first subscription payment and have used fewer than 10% of the credits included in that period, we will refund the payment in full.
- Renewal payments can be refunded if you contact us within 48 hours of the renewal and have not used any credits from the new period.
- Outside these windows, payments are non-refundable, but you keep access until the end of the paid period.
3. One-time credit packs
- Unused credit packs can be refunded within 7 days of purchase if no credits from the pack have been used.
- Partially used credit packs are non-refundable.
4. Failed generations and service issues
- If a tool run fails, its credits are returned to your balance automatically.
- If you were charged in error, charged twice, or could not use the service because of a problem on our side, contact us and we will refund or credit you.
5. How to request a refund
Email support@arcwellstack.com with your account email and order number (found in Settings → Payments). We reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.
6. Contact
ArcwellStack LLC support@arcwellstack.com